Get in Touch With Us
Whether you have spotted something that needs updating, want to share feedback on a casino we have reviewed, or have a general question about how we compare Australian online casino sites — we are glad you reached out. Here is everything you need to know about contacting the team at New Online Casinos.
How to Reach Our Team
Email is the most reliable way to get a message to us. Every enquiry is read by a real person, and we aim to reply within two working days. When you write in, giving us a brief outline of your question or concern at the top of your message helps us direct it to the right team member and get back to you more quickly.
Please send all enquiries to: [email protected]
What You Can Contact Us About
We receive a wide range of messages and welcome all of them. The most common reasons readers get in touch include:
- Content questions — If something in one of our casino reviews or comparison pages is unclear, or you would like more detail on how we assess a particular site, just ask.
- Corrections and factual updates — Our goal is to keep every review accurate and current. If you have noticed something that looks out of date — a changed welcome offer, a new payment method, or a licensing update — please flag it. We take accuracy seriously and act on reader tips.
- Suggestions for future coverage — Is there a casino, payment method or topic you would like us to cover that we have not addressed yet? We genuinely shape future content around reader input.
- Partnership and editorial enquiries — If you represent a casino operator or related service and would like to discuss how we work, please introduce yourself and explain what you have in mind. We will always be transparent about our editorial independence.
- Responsible gambling concerns — If you or someone you know is experiencing difficulties with gambling, please mention this in your message. We will point you towards appropriate support services in Australia.
- Technical issues — Broken links, display problems, or anything on the site that is not working as expected — let us know and we will look into it.
What to Expect After You Write In
We do not use automated responses as a stand-in for a real reply. When your message arrives, it is reviewed by a member of the editorial team who will read what you have written before responding. Our standard turnaround is two working days, though during periods of high volume it may take a little longer. We will always follow up.
If your message relates to a specific casino or review on this site, it helps to include the name of the casino and a link to the relevant page so we can locate it quickly.
A Note on How We Work
New Online Casinos is an independent comparison site for Australian players researching offshore online casinos. Our rankings and reviews reflect editorial assessment — commercial relationships do not determine which casinos appear first or how they are rated. If you have read something on this site that you believe misrepresents a casino's offering, we want to hear about it. Accuracy is the foundation of what we do.
Our reviews cover areas including welcome bonuses and their conditions, banking options such as PayID, pokies and live dealer game ranges, and the licensing arrangements of offshore operators. If any of that detail needs a second look, your message will get one.
For readers who are comparing sites before signing up, our trusted non-GamStop casinos page covers additional options worth considering alongside our Australian rankings.
Responsible Gambling Support
If you are concerned about your own gambling or that of someone close to you, please reach out to a dedicated support service rather than waiting for a response from us. In Australia, the national helpline is available around the clock and can connect you with counselling and practical guidance. We are happy to share relevant resources in our reply, but specialist services are better placed to help in urgent situations.
Thank You for Reading
Reader messages have a direct impact on the quality of this site. Corrections we receive get acted on, suggestions shape what we cover next, and feedback on our casino assessments helps us stay honest. We look forward to hearing from you.